Jennifer F.’s Reviews of Jessica London & more

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Women's Clothing

“Terrible experience, will not order again.”

10/21/17

I ordered a business suit which I needed to exchange for another size. It said exchanges were not charged any return shipping so I returned the suit and asked for a different size. Four weeks later (which is pretty slow to process a return though I would let it slide if not for the following) I get a notice from the post office saying I have a parcel from Jessica London which has to be picked up at the post office and $7.35 postage is due! Aside from being charged the postage I should not be charged, the bigger inconvenience is that the post office here is a 40 minute drive round trip and I work during the day. I have NEVER had to pick up an item from a large company at the post office with postage due in my entire life and I order a lot of items through the mail. Very unhappy.

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Corinne D. – Jessica London Rep Over a year old

Hi Jennifer, my name is Corinne; I am a Customer Service Specialist with Jessica London. I apologize for the frustration you experienced with your exchange order. Please note, if a shipping fee is charged, it is done on the order, not through the Post Office. This sounds like a fee being charged directly from them. I'd be happy to further look into this. Please send a message with your last name, order number, and zip code.