JENNIFER E.

I spent almost $200 in the Ft. Smith. AR store after Christmas. I paid with my debit card and used pin#, so the funds came out of my account immediately. When I had to to return $54 of my purchase, they absolutely refused to give me cash back instead of put it back on debit card that was not with me even though it had been 2 1/2 weeks so there was no question they had already received their money. So after I had to go home to get card so they could put refund on it, I ended up spending $17 in the store but I could not use my refund. They put refund on my card, but of course the funds were not immediately refunded as they are immediately taken out. Here we are 4 days later and I'm still waiting on my refund! I don't see it fair at all that they can take your money in a second, but won't put it back for days and days. Had I paid with a credit card or check I would understand, but this is not fair and not right. They have both the merchandise and my money. Also, I have never received such rude, horrible service.