Jennifer E.

I ordered on Nov 14/19 a big order. I received an email on Nov 18 that it was shipped with a FedEx tracking number. I did not receive it and when I used the tracking number it stated it was delivered to somewhere else, not even close to my address. I phoned and talked to Acorn customer service which gave me the run around and its not their fault its FedEx and I'm suppose to called FedEx to correct it. It was not until I told them I wanted to talk to their supervisor that the story changed to we will ship out your order again and I will receive an email. I called FedEx and they stated there was never a package that came through their system to me from Acorn so I'm thinking Acorn didn't even send out my package. Took my $ but no package. I had to call Acorn customer Service again to ask for the Fedex tracking number and order number a day after and still waiting. Very Frustrating and to say its not their fault that's unreal. Very disappointing, don't recommend purchasing from this company, very poor customer service.