I ordered two bras from this company. They took more than a month to arrive and when they did one was damaged (there was a hole at a seam) and neither fit. Although I measured carefully and followed their size guide both bras were 2 - 3 sizes too small. When I contacted the company they asked that I take photos of the damaged bra and also the sizes of the bras, which I did. This was their response (copied and pasted from my email and also attached a screenshot of the email):
Sorry for the trouble.
As the return shipping charge is high and need a very long time till we received.
We sincerely suggest if you will consider again to keep the item.
As I see, the style you bought is really popular and cost-effective, maybe you can give it to a suitable friend/family as
Gift or transfer it to colleagues/neighbors.
They will not exchange the bras, nor refund my money, even though one is clearly damaged and neither size was correct. They want me to give them to a friend! I don't donate damaged clothing to thrift stores, let alone give one to a friend. It's outrageous! They also won't post negative reviews on their site. I've tried multiple times but they do not show up. This company is a scam. Don't waste your money, even if the items look good.