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Ordered on December 15th paid extra to have it by Christmas. It's the 27th, they have taken my money, my order is still processing, and I can't reach them to get any answers. Message says they will respond within 24 hours but still nothing. I've left multiple messages over the past several days.
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HI Jennifer, our customer service are trying very hard to reply your email ASAP but it will take some time. Your patience will be greatly appreciated. Thank you.