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Jennifer C.

Ga

Contributor Level

Total Points
163

2 Reviews by Jennifer

  • Outschool

9/15/23

I got on the platform during covid, and was doing great. I was set to have 310 new students beginning my flex classes this fall. I setup a referral group on FB recommending the platform, and I recommended 258 teachers. We are suppose to get $200 for each teacher referred. Then all of a sudden they closed my acct. I lost full access to all of my curriculum I was using for flex classes, and all of my classes were canceled. I lost 310 students! I tried to message support but it was non existant. That occurred on August 17. Now on 9/13 they wrote back and told me they do not have to honor the teacher referral program since I no longer have an acct. Wow! So the $51,800 referral they were suppose to pay is now gone. But all of my students are lost. Beware everyone! This platform is very shady. Google you will see they are doing this to many teachers.

I found out on Sept 1 that they were still registering families in my classes. I created another email address and logged on, and was able to register for my class and pay. So they are accepting payments for classes when I am no longer able to get on the platform. After 24 hours I asked for a refund, they said I could only get a pro rated refund, so then I realized they are keeping my classes and others on the platform to get a week or two out of each class in hopes the parents do not realize the class is unmanned for awhile. Very wrong on so many ways. See full video at https://www.youtube.com/watch?v=rAzb7grjmyM where I click my past links and I am able to show you how I can still register and pay.

Service
Value
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  • WyzAnt

1/24/22

I joined Wyzant to tutor students. It took over 12 days to get approved, and emails to customer support were unanswered. I googled the issue and found many teachers do not use the site because of lack of customer support. I was approved finally and I began anyway. Soon I found students who were spamming or messaging inappropriate things. But there is no way to block or stop the messages. I wrote to customer support but no response. I have never heard of a site that allows messaging but won't all the receiver to block for safety. Three days later Wyzant responded telling me they closed my account. This means I lost contact with 11 students I was tutoring. When I try to login it will not allow it. I have messaged customer support and I got this message below. So they closed the acct but can't fix it. They don't even know why it was closed. I have never heard of such. Also, it notes they will respond in 3-5 days. I have 3 sessions for tutoring set for this evening and the parents will not understand why I didn't show up. I would not recommend this site to teachers or professional tutors. They need to work on tutor safety and also improve their customer service.

Customer Support (Wyzant)

Jan 24,2022, 2:53 PM CST

Hi Jennifer,

Thank you for reaching out to us. Unfortunately, I do not have the ability to research or overturn your account's deactivation. However, I have opened a ticket with our Profile Review Team to look into the possibility of reactivating your account. Please expect an email response within 3 to 5 business days.

I'm sorry that I could not be of more assistance at this time.

Thank you for your patience,
Ryan
Wyzant Customer Support
www.wyzant.com

Tip for consumers:
I do not recommend

Products used:
offered my tutor services

Service
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Jennifer Has Earned 3 Votes

Jennifer C.'s review of Outschool earned 3 Very Helpful votes

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