I joined Wyzant to tutor students. It took over 12 days to get approved, and emails to customer support were unanswered. I googled the issue and found many teachers do not use the site because of lack of customer support. I was approved finally and I began anyway. Soon I found students who were spamming or messaging inappropriate things. But there is no way to block or stop the messages. I wrote to customer support but no response. I have never heard of a site that allows messaging but won't all the receiver to block for safety. Three days later Wyzant responded telling me they closed my account. This means I lost contact with 11 students I was tutoring. When I try to login it will not allow it. I have messaged customer support and I got this message below. So they closed the acct but can't fix it. They don't even know why it was closed. I have never heard of such. Also, it notes they will respond in 3-5 days. I have 3 sessions for tutoring set for this evening and the parents will not understand why I didn't show up. I would not recommend this site to teachers or professional tutors. They need to work on tutor safety and also improve their customer service.
Customer Support (Wyzant)
Jan 24,2022, 2:53 PM CST
Hi Jennifer,
Thank you for reaching out to us. Unfortunately, I do not have the ability to research or overturn your account's deactivation. However, I have opened a ticket with our Profile Review Team to look into the possibility of reactivating your account. Please expect an email response within 3 to 5 business days.
I'm sorry that I could not be of more assistance at this time.
Thank you for your patience,
Ryan
Wyzant Customer Support
www.wyzant.com