Jennifer C.

I am having a very frustrating time with my booking with Flight hub. I have spent far too much time and spoke with far too many agents to sort out my son's flights. Not able to provide an earlier departure date that I requested, I had no choice but to book directly with another airline and cancel his departing flight.(this was the recommendation of the agent who could not accommodate me with another flight) At present I have paid the cost of 2 flights and a 50 cancellation fee, and am told that I will have to pay 75 when I rebook. Despite having a credit from the cancelled flight, booking another flight seems unattainable. The common response I get is that they do not have a fare yet from the airline. Flights that are available on their site, apparently are not available for rescheduling flights only new bookings. I do not travel frequently and chances are, this will be unused credit. NO SATISFACTION, POOR COSTUMER SERVICE. Very dissatisfied customer.