Jennifer C.

I ordered a glider on Amazon. It was quoted at $370 and went into my cart at $370. Moments later, AS I checked out, it shot up to $506! I caught too late as I had 4 other items totaling over $800 but immediately contacted the seller and asked them if this was some mistake. I also contacted Amazon. Amazon suggested that I get in contact with the seller. Plumstruck asked me to contact Amazon because they "hadnt received the order yet." Amazon confirmed this was False and told me to call the seller again. Plumstruck asked me to contact them again on Monday so the purchase could be credited to the original amount. I told them I'd rather not cancel and reorder and they said they would help me on monday. By the way, I found the same chair from 350-380 on all competitor sites. Come Monday, they completely went back on their original story and said they "could not and would not honor the price because they don't price match." I wasn't asking them to "price match" but rather just brought up the other sites to further prove that $506 was out of left field. What I was them to do was honor the price that they suckered me In to buy at before switching it up moments later upon check out. So shady. I had to ask them to cancel the order. They did nothing to remedy (I mean nothing). Neither did Amazon, sadly. Very disappointed in their lack of customer service at Amazon. I spent almost $900 on Amazon on that transaction and also applied for and received an Amazon Visa card, and instead of honoring the price, they suggested I cancel and order from wayfair, which is exactly what I did. I got the chair for $380 delivered. Shame on plumstruck and not cool, Amazon.