Jennifer C.

For a company that supposedly have some much rage and rant about how good their product are, I truly hope they upgrade their service and system. I ordered a customize contour palette from this company and they have the "select drag option" at the end of the order I made sure that I had 6 different colors OF COURSE, but when I ended up getting my email confirmation it showed that I had two "FAWN" the SAME color on my order. I called to have it changed because WHY IN THE WORLD would I order two same color for one pan? Anywho, the lady was being a total B and not understanding at all insisting that this WAS MY MISTAKE and theirs NO OTHER POSSIBLE way their system could have done this.

Seriously, have you ever heard of a glich or even techinal malware you stupid $#*!. Anyways, I just forgot about it and said whatever, if this company wants to be this complicated over a stupid color then FINE, after I receive my product I just wont order from them again!

LONG BEHOLD, I got my palette and ITS MISSING ONE pan. SMDH. I called again and a different lady told me that "their system DOESNT RECOGNIZE when I order TWO same color to send out at the same time" ARE YOU BEING SERIOUS. So you confess that their is a flaw in your computer system somehow then? AND MAYBE perhaps you guys messed up the first time around too! BECAUSE why would I order two same color for ONE palette in the first PLACE?!

WORST customer SERVICE EVER! And WORST company procedure EVER. Please UPGRADE. For such amazing reviews and loyal users! WHY THE HELL YOU GUYS GONNA TREAT YOUR CUSTOMER LIKE THIS?!