Jennifer B.

The absolute worst customer service I have ever experienced. Bought a day bed that I was told a queen bed would fit- verified at store with department manager and also was assured a queen bed would fit when pulled out. Even questioned because to twins are the size of double, but was assured again that a queen would fit. Spent over 10 hours to put the bed together with my husband - directions were awful. Once completed at midnight, tried to put the queen bed in and of course it was to big. This was suppose to be a surprise gift for my 16 year old daughter. Spent hours on the phone with customer service. Finally was told to break down the bed and bring it back in, that the conversation would be noted, and we would get a store credit. Brought the bed back in
Pieces ( all parts including the hard wear screws, nails etc) and was told that we would not get a credit- there were no notes on the numerous conversions we had with customer service. We were asked to see a manger. She was rude and had security ask us to leave. We were treated like criminals and were told we were lying. We called customer service and they said it would be look into it and their investigation stated the bed was not returned or left. I am sure there are cameras within ikea to show the bed was left, but they would not supply them. Our family lost over $300. We live in Tampa and this purchase was the first time to visit IKEA and we spent over $800. We will never shop there store again, we tell everyone we know what happened to us, and are very vocal to any conversation we have with people friends and/or strangers of our experience. What is truly sad is the behavior of the managers. It might be an ok place to buy plates, or small items, but be very weary of buying furniture or kitchens- especially at the Tampa location.