J B.

The are a florist that has a website of flowers, but they don't guarantee you'll get that type of flower arrangement or anything near it. Just an equivalent to the cost (according to them). So basically you're saying here's my money give me whatever you want to claim is equivalent - even if it looks nothing like what is on the site. Not only that, if you call or email them about making specific substitutions, say for instance its a funeral, they tell you they can't do customizations or pretend they already printed the label for your order so they still get your money. So effectively they could send a happy birthday set of flowers to a funeral... Florists are suppose to be able to make arrangements and within reason take customizations. This one can't. They just take your money and send whatever crap they want.