Jennifer B.

Had not logged into my account in about a week, when I went to log in it would not let me. I sent an e-mail to reset my password and never received an email. I then e-mailed match.com my problem. They did not respond for three days. When they finally did they told me I had changed the e-mail address for my account to *******@mail.com this is not an email of mine. At this point I e-mailed them back saying that my account had been hacked. They assured me it had not and that they would change the account back to my gmail address. I was able to log-in and set my password. When I logged in my entire account was changed the only thing that was their was my photos (minus the ones with my son) bio had been changed and messages where sent to a ton a people via my account. As i was e-mailing people stating this was not really not me the account logged me out AGAIN! I tried to log back in and could not. At this point I called Match and they reassured me know one had got into my account for a second time and that I needed to reset my password again. I explained I did this and obviously it did not work because that person was able to log back into my account again. I did as they said anyway and when I logged in the person who was posing as me had erased all e-mails that where sent. When I told this to Match they told me that I was wrong and that could not have happen. (well I am not crazy and I know what I saw). I told them I wanted the account completely disabled that I felt my identity had been completely violated and they have done absolutely nothing for me! That my payment info was in my account and they could have stole that info also. They again just kept saying just change your password. When I told them I wanted a refund they refused. So, I had them disable an account that is paid for because I was worried about being hacked for a third time! The costumer service was the worst I have ever dealt with and I spoke with three different people (supposedly upper management). I would never pay money to this company again. So be aware of your identity being stolen because clearly there security measures are not high!