Jennifer B.

I don't like to air my frustrations on Facebook, but I want everyone to know the wrong I feel Etsy and Barbie Bowtique have done to me.
In September I purchased a shirt from Barbie Bowtique knowing the shirt may not fit well, but the shop's return polices stated they accepted returns and exchanges if I contacted the seller within 3 days of delivery. I got the shirt and didn't like the fit and felt it was too large, so within 3 days of delivery, I contacted the seller and requested a return. The seller, Barbie Bowtique, and I continue to go back and forth because she will not accept my return, even though I offer to pay for return shipping. I have reached out to Etsy but they won't do anything because they are "purely a platform for sellers" and my transaction was "not with Etsy, but with Barbie Bowtique". The shop will not honor their policies and (with Etsy's permission) has taken away my rights as a buyer.
I plan to never use Etsy again because they allow Sellers to do whatever they want. Etsy allows the sellers on their site to take advantage of buyers.
P.S. Barbie Bowtique has since changed their polices to not accept returns, but I have a screenshot as proof of my statement before they did so.