Jennifer A.

I ordered some shoes 10 days ago, I paid for the 2nd day air. 2 days pass no shoes 3 days pass no shoes. Called CS they said they would refund the shipping cost because they "accidentally " shipped them the lowest priority through FEDEX. So I called FedEx and they say they can't deliver my package to my PO BOX. I ask can u please change the address to my home, they tell me they can't, that I have to get ahold of famous footwear so they can pay $18 to change the shipping label. I called FFW they told me they are not calling FedEx to change the label. That I have to wait 10 more days. I was talking with the lady and she proceeded to tell me that the refunded me the Ship charge never have I received it, then she tells me that if I want the shoes I have to order a new pair and pay for them, then she hangs up on me. WTF