Jennie S.

The sheets were a much duller color than appeared on their website, so I returned them. Granted, I waited until the last minute to do so, but it was still within the 30 days they require. Customer service called me to tell me they wouldn't be able to refund me my money because it had been 60 days! When I said it hadn't, she pointed to the date of purchase; I reminded her, as I had on the return form, that it took the sheets 3 weeks from the date of purchase to arrive. She didn't skip a beat--obviously she already knew this--and said that it was still too late because of today's date, which was 12 days beyond. I said the date I mailed the sheets was within the 30 days, all she had to do was check the postmark. She then told me the postmark was two days after the 30 days--notice how her timeline keeps conveniently shrinking? This was a blatant lie; I'm sure because I went on my day off, the 30th day, so it was impossible for it to have been two days late, and the post office does not hold on to things and postmark them a couple of days later--in any case, I saw the clerk do it myself. I asked her for a certified return receipt and she said my tracking number was the only kind available for packages, and it was on my receipt--but I foolishly did not save the receipt long enough, and paid in cash. I guess I never expected such dishonest customer service; I've never come across anything like this online.

They did offer to exchange the sheets for another color, so that's something, and while they do have a lot of colors, none of them go with my comforter; not only that, I have no confidence that they'd look anything like the picture. Honestly the only colors I'd feel safe ordering from them are black or white, neither of which I'm interested in. So I'm not sure how to take advantage of the offer. I wish I hadn't returned the sheets; now I'm out $60 and have no sheets to try to sell to recoup my money on my own!