Jennie C.

Wow! Where can I start seeing from all the reviews this there is a lot of complaints I'm not sure why it's rated A in bbb. The delivery started in New Jersey they pick up our mattress white glove service we paid extra for and they were very professional they picked up the mattress had enough people to carry it. The problem started when they got to Texas. 1. Transit gave our delivery to another company which we did not agree with. 2. The 3rd company metropolitan Couldn't find our address which we explain very very clearly. 3. We paid for a white glove service and the movers ask for our help very unprofessional. 4 The mover came into our Room filled with mud and we just got this brand new house Completely ruined our rug. 5. Then my husband had to help the movers move the Mattress. 6. The UN professional movers opened our Box outside in the rain and dirtied it with mud/ Dropped in mud. We told them we did not want the mattress and they took it back. Now we've been calling transit and metropolitan which has Been a huge problem. Transit kept saying we don't have insurance Which from what I'm reading a lot of people go through the same problem with them. Do you seriously need and InsuranceTo have the job done right which we paid for. It is not our responsibility that your employees and 3rd company ruined our mattress. Every day we called the company and they always say please allow 24 the 40 hours which has been going on for A month now. We have been nice speaking to renee but obviously it does not work and now we have to move This to court. She said let me give you an option you can have your ruin mattress back or a 60 cents a pound after ruining your mattress are you serious we want a full of refund of what we paid for our new mattress we gave her receipt pictures of the mudIn the mattress. What if your employees were upset put a knife in the mattress and said Hey you have insurance but I'll just ruin your mattress because I am upset do you cover thatYour liability insurance should cover stupid employees. Either you pay the full amount of the mattress back to us or we go to court and You will pay even more for this stress were going through because of your horrible Business.