You have to realize its FASHION JEWELRY. You are paying $30+\- for a ring, and its not going to be fine jewelry. Some of these people must think they are getting real gold for that price. It seems like these "customers" are a bit delusional with their expectations. I have been buying Jewelry from BaubleBox for nearly 5 years. Yes, I have had a few items show up damaged, but I just had to reach out to them within the time frame they say on site, and they replaced right away! As to speak to the people saying it turned their fingers green... that is your skin hunny... it will happen no matter where you buy your fashion jewelry. It is caused by an imbalance in the PH levels in your sweat / skin. Maybe try and spend a little more money and get their sterling silver items?