Jenn H.

So, if you would have asked me last year or even a few months ago how I felt about this site, I would have told you that is okay... good prices... etc...

However, in the past weeks I have had A LOT of trouble with them. I was just reading through a few comments and what other people have stated below is basically TRUE! They do charge you a restocking fee if you want to return an item and if you return it and just ask for a store credit (to spend at a later date) they do not charge you this fee... so their ad stating that it is free return is BOGUS! It's a bit of a grey area because when you do request a return for store credit they do apply it to you account without the fee but if you want your money back then you will have to pay the fee... I also wanted to note that you have to basically return all of your things at the same time or you will run out of time to make a return... I will explain what happened to me... I purchased many items for New Years Eve parties and Christmas events etc... A few of the times did not fit properly and I wanted to send some items back and then decide on some of the items a bit later on... so first of all I purchased some of the items for a super sale (which should be a good thing) and then when I wanted to return them they were going to charge me the 6 dollar fee-which for some items was practically half the purchase price-and then the representative told me that if I didn't return all the items at the same time I would run out of time and it would be impossible to return the other times because they must receive and process a return first before they will allow you to send any other items back...

BUT what really upsets me about this site is that they offer a live chat option and I swear that most of the time you try and chat with a representative that IT IS A COMPUTER GENERATED program answering you... many times the chat doesn't work or it cuts out AND THE WEIRDEST things keep on happening... like I went on this morning and all I was requesting a return for a store credit for the shoes I purchased because they ended up being too high for an event and the "representative" aka Riza started writing back that she is sorry that I have requested to cancel my membership... I wrote back and wrote back and said "No, this is not what I am requesting." Then "Riza" continued by writing back stating that I will receive an e-mail confirmation and so on... I also find it strange that the "representatives" can't go back and find your past order or items or find your address properly.

Also, be aware that many of their sizes are really off because sometimes I wear a 3X and then other times a 1X... sometimes the size 11 fits and then another time I can't even get my foot into the shoes... and this wouldn't be an issue but due to their return policy (see above) then it does become a bit of an issue... ie-I want a pair of shoes for 39.99 and then they don't fit... then I have to spend the 39.99 another time as a credit or I have to pay a 6.00 charge just because the shoes or clothes don't fit... and think about it... if you order 5 shirts and they don't fit then you are out the $30 of restocking fees (yes it is per item!) if you want a refund and maybe find a shirt at a different store or perhaps you simply changed your mind... or you are stuck with a store credit that works only for this store...