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I ordered a birthday cake for my son and paid $40 for expedited shipping. The date I ordered it for came and went: no cake. I received a text from FEDEX indicating that the estimated delivery was over three days after the day I had paid for it to arrive on. I ordered another cake and emailed Goldbelly to cancel and have cake rerouted to them if it was in transit.
I was told how great it was that it was only going to be one day late now rather than three; they completely ignored my comments and concerns. Cake arrived and came with "Happy birthday Jenn" instead of my son's name. Are you kidding me? Just because I ordered it doesn't mean I want my name on it. I shared that issue with Goldbelly too. They gave me a $15 credit but ensured I would never use it.
Customer service agents are either dumb or are told to intentionally ignore concerns and gas light customers.
I went back through the order process and when selecting delivery date, there's nothing about the date being "estimated."
Tip for consumers:
Avoid using Goldbelly. Bad product, bad customer service.
Products used:
Daisy Cake birthday cake
* Goldbelly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Jenn C.'s review of Goldbelly earned a Very Helpful vote
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Thanks so much for your order under #7979977, and we appreciate you getting in touch to share some feedback. I’m very sorry that you were dissatisfied with your interaction with us - this certainly isn’t how we want our customers to feel.
A manager was in contact with you, offering you a resolution for this issue. Our offer still stands, if you'd like to continue with us assisting, please reach back out to the agent you were working with!