Jenn B.

I thought I was booking my hotel directly through the hotel as I wanted to give my business to them. I entered all information and instead of being taken to a confirmation page to see all the details of my bookings and giving me the opportunity to share any additional information it processed my payment and immediately charged my credit card not only the booking but a hidden service charge of $20. I immediately called their customer service only to be greeted by a condascending customer service rep who repeatedly told me that what I was saying wasn't true. Unbelievably frustrating. I am still fighting for the whole refund.