Jenna P.

Not only do you end up getting items you didn't pay for, their customer service (i. E. NICK "WITHOUT A LAST NAME") is horrible. I originally started as an RTR Update member but eventually canceled that membership due to items being out of stock at the last minute, not receiving shipments on time, and all the while still paying for those rental days without an extension OR a refund. I decided to give them a try once again for an event and I was reminded why I canceled in the first place. They replaced one of my items and contacted me at the very last minute. I did not like the replacement and asked to switch it out. However, the next notification I got was that "my" order was shipped! I called customer service and spoke with Nick (he told me he doesn't have a last name) and he said either a replacement can be sent (it won't arrive on time) OR to call them back IF I don't end up wearing the item that I didn't choose- don't worry, I won't... it's not me. And yet, somehow I'm still paying for this item to be shipped when I didn't select it in the first place.