Jenna P.

I ordered my frames and paid for 2 day shipping. After 3 days of ordering I checked the status of the shipment and the website said my order was still in the warehouse and waiting to be shipped. So I sent a message asking when I should expect to receive my package. Somehow about 3 minutes after I sent that message I received an email update saying a shipping label was made and they were ready to ship. Expected delivery date for 2 days later. I checked in again on the day they told me it would be delivered and it had been moved to 3 days after that! On the new expected delivery date given I still had no reply from EZ Contacts however Fed Ex DID deliver that day. The product is what I ordered and seems to be good. About 2 hours after it was delivered I received a message from EZ Contacts in reply to my message from 5 days prior, stating they had already sent it and it showed it was delivered. I replied of course it has been now, that message was sent 5 days ago? Terrible customer service, and did not receive a refund for the extra 22.00 I paid for 2 day shipping. BUT product is good.