I saw a lot of great reviews for this store so I thought Id give them a shot. I was in the market for a new violin with a smaller neck or just a smaller size. At first I got swift replies from Michael.I was wary about spending 500-900 on a violin over the internet because I'm not close enough to go there and check it out myself so I was basing everything on what they would tell me.
After a few emails, he forwarded me to someone named Pierre to answer my question, which is where the emails stopped. I gave it a day and figured they were probably busy. The next day I send another email saying I still have yet to hear the reply. Nothing. It's been a few days after that and now they have lost my business. I'm not sure how they expect to sell products over the internet, if they don't even bother to answer questions before you buy from them.
I'm a beginner so finding out what size or even what model would suit me better was paramount. I am deeply disappointed and was even looking forward to trying their own brand. I ended up going to a shop about an hour away from me where they set me up with a Nicolas Parola. They lost me as a customer, I hope they do better next time with someone else.