I'm not sure why this company would have this many negative reviews. I bought my bridesmaid dress along with two other girls and everything went smoothly. I got an email from a sales person about a day after I placed my order even asking for me to check my measurements because they had a hunch that one of the numbers I had typed in was wrong (It was wrong, so I'm glad they were nice enough to check!). He even asked me the date of the wedding so he could be sure to get us each dress in time (even though we each placed separate orders). The dresses all came in two months prior to the wedding and they fit pretty well for not actually being fitted by them! We plan to hem it up and possibly take in the dresses a little bit, but other than that they are perfect. The quality is great-- much better than I had thought considering the low prices.