Jenna E.

If you use Priceline, you immediately eliminate the potential for a refund in case of circumstances such as bugs found in the sheets. This happened to us and we immediate left the hotel. But because we used Priceline, who took the hotel's side, we were unable to get a refund from the hotel and Priceline did not help us! The hotel clerk even told us that the manager told him to never say there are bedbugs there because it would be bad for business. The manager refused to speak to us or give us our money back. And Priceline took their side. Worst experience ever- dealing with Priceline and the Rodeway Inn Sandusky Ohio.