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Jen L.

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Member since September 2014

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1 Review by Jen

9/23/14

Write your review to help others learn about this online businessI highly suggest not purchasing anything off of their website that has to be shipped to you. When my expensive ceramic item was sent across country, it was only packaged with newspaper and brown shipping paper and with no insurance for the package, as well. When I received my item SEVERELY damaged, Surf City Shopping refused to do anything about it, claimed there was no way that I could have received it in pieces (almost sounded like they were saying that I broke the item myself), and altogether started ignoring my requests. I only contacted them in a professional manner and stated that I expected something to be done because of the condition that my item was in when I opened it. Considering I purchased the item with a "Like New" description. Upon review by the USPS, it was assessed that the item was shipped improperly. I had to go through Paypal to get anything done about this, but the seller continued to fight giving me a refund or doing anything to make the situation right. When I returned the item to the store like Paypal required me to do, they refused my return and I have now wasted the shipping costs again because they are being spiteful. This situation has not been handled correctly by this business and I am only trying to keep this from happening to someone else. The individual that I dealt with throughout this process is highly unprofessional and has been rather rude ever since I got the package. NO apology was ever given about the item or the service I have received either. So unless you want to purchase something from a business that will end up getting to you damaged and having to deal with their terrible customer service, I would not recommend purchasing anything from them via internet.

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ashleym52
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Ashley M.