Jeni F.

I purchased 2 pairs of the same pants in different sizes as I wasn't sure if they came up true to size. I didnt like either of them so started the return process well! They not only do not give refunds they also in effect do not exchange either. They give you some $#*! and bull story about it costing the customer too much to post them back so tell you to keep them and they'll send you a code to order something else. However the code is only the cost of the manufacturing the items ie. I spent £116 on the 2 pairs of pants the code they gave me took about £55 off the cost of 2 new pairs of pants. Leaving me with a total of £61 to pay for the 'exchange!' of 2 pairs of pants for 2 pairs of pants yeah! Go figure!
I am going back and forth on email with someone called Kate who like a broken record keeps repeating the fact I get to keep the 2 pairs of unwanted pants and I can gift them to someone. That's very kind of you Kate to make me a generous gift giver but nah! I'd like my £61 back in pants if not cash thx!
Steer clear! Of this unscrupulous store!