I wanted to ask the owner/seller of the dress I liked some questions about the sizing. This website operates in the way that everything you ask goes through their CS before they send the questions on to the seller. When I asked after a few days what had become of the answers, the CS replied "no as I told you I would only contact you if there had been a reply from seller". I feel that this is quite rude, as brides we are stressed enough and there was zero reassurance or kindness from this business. They want to make money and take a massive cut off sellers but aren't willing to deal with the buyers in the proper way. Until today months later I have not received any follow up from the CS with any explanation on why the seller did not answer. Also, if sellers fail to answer questions their listings should be removed to prevent excited buyers from being disappointed. I will never recommend this website to any buyer or seller. Sellers, don't sell your dresses here as your potential buyers will be so turned off by the customer service they won't even reach you.