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jen d.

Contributor Level

Total Points
82

1 Review by jen

  • Net-A-Porter

12/23/16

Worst customer service ever. I ordered a 1k handbag for next day delivery. I heard nothing from net a porter and had to call them on the due date for delivery. I was told after three calls that they could not deliver to my address in Ireland. This surprises me as many other online retailers have been able to deliver to my address in the past. I was told the package would be delivered within two days. Then I received an email asking me to call my bank for a code. This was the night before delivery was due. I was so annoyed that I cancelled the order and I will NEVER buy anything from net a porter. I will instead spend my cash with their competitors. I received a cancellation email and no apology. You would think that they would want to keep customers happy, perhaps offer a 10% discount as an apology. Bad business sense.

jen Has Earned 2 Votes

Jen D.'s review of Net-A-Porter earned 2 Very Helpful votes

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