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I'm extremely disappointed with the CUSTOMER service during Covid19. I have been told numerous times that Homeaway is sticking to original cancellation policies during the time of covid19. Well CEO FL just got a stay in place policy for 30 days so my Homeaway that was booked this month I legally can't even go if I wanted. The only reason I canceled was because of covid19. My event got canceled. So maybe you guys should obtain a new policy. Let me make this clear, Airbnb has definitely surpassed your customer service during this time. I will not forget this for my future bookings.
Sincerely, Jennifer Donham. Please feel free to contact me when you start taking care of your customers.
Jen D.'s review of HomeAway earned 2 Very Helpful votes
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Management was rude and deserted her position and left friends in charge. She made jokes about...
