They grant buyers returns without telling the seller why or giving the seller the opportunity to defend themself or the item. So now my item went to a strangers house, was damaged by them, then returned. So I am out payment and the ability to resell. I deleted my account! Stick with poshmark... better policies and more reputable.
Per our Marketplace Guidelines, buyers have the right to request a return if they report that the item they received fits any of the following criteria: The item is not as described in the listing, counterfeit, damaged in transit, received empty, or the wrong item received. Please note that all return requests must be submitted within 3 days of the confirmed delivery date and the transaction must not have been rated. Once a return request has been submitted, a case will be opened, and our Customer Experience Team will ask the buyer for pictures in order to verify the return. If the claim is approved, the buyer will receive a prepaid return label and must send the item back within 3 days. The transaction will be canceled and refunded once the seller has confirmed delivery of the returned item. If you'd like additional details or assistance, please reach out to our Help Center to speak directly with our team. -Team Mercari