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Within 48 hours of posting my poor review, someone in Customer service reviewed my problem and it was resolved. I am pleased and satisfied that it was taken care of. I wish it would've happened before I had to complain. I've been happy with their products.
It has been over two months and I returned over 26 items (I ordered a lot for my girls for school). When my refund came, it was just over $100 and each item was at least an average of $10.00. They also won't send me any details on what they show as returned and what they show is the refund. Their communication is terrible. If I use the chat, I have to get a new person up to speed every time (and this takes forever) and if I email, I get no response. I really like the clothes... but the customer service has been terrible for me.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Jen,
Our team has emailed you from Dispute@Shein.Com regarding your order refund. Kindly respond at your earliest convenience. We hope to hear from you soon.
Jen B.'s review of SHEIN earned 10 Very Helpful votes
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Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!