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Jelena W.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Shopping

Member since January 2020

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1 Review by Jelena

Ordered these on 7/11/19 with approximate delivery 07/12-12/12/19, goods were supposedly dispatched on 30/11/19 but there was never tracking option available for this items. I contacted them on numerous occasions and was advised at first that items are on La customs, than that as the seller send them directly to me they do not know how to help but they will look into it, than I got at least 3 generic messages saying how they have launched investigation and I will need to allow 5 working days for them to look into this.As it is 4/01/20 today they had more than enough time to conduct any investigation till this point if they were really conducting one,all of my request to be reimbursed and for them to keep the goods which they OBVIOUSLY don't have ( and most likely never had in first place) have been persistently ignored despite the fact that there are laws in NZ that bind them to do so if they can not produce goods they have sold- which is a case here. I can not believe that in NZ scamming site like this is allowed to operate legally. I also on 2 occasions ordered Kate Spade shoes that they could not deliver due to "issues with US supplier " but they kept my money for them for as long as they could, had swimming suits that came and were not what I ordered.....all in all if there are people there looking to be scammed NSsale is the way to go. I am closing my account with them as soon as this Pandora issue is resolved and I get my 190$ back if I ever do, as there is no deal good enough to justify being treated like a full by dishonest business while they keep your money hostage for almost 2 months.
Customer S. – NZSale Rep
Hello Jelena, Thank you for writing to us. I am sorry that you are without your order and that you are still waiting to hear back from us. I have checked on your order and can see that you have been waiting a long time. I have checked and originally the parcel had no tracking scans and that was rectified after being raised the first time. Since then, the parcel seems to be stuck in international transit and I can see that our team member has lodged an enquiry with our delivery partners for them. Regrettably, we have not heard back from the team as yet. I have now raised this again with the delivery partner and will get back to you within 3 working days. I am really sorry for your experience with us.

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