Jelena M.

I booked 6 nights in a 5 * hotel in Dubai via this site, and paid everything in advance. Previously, I had a good booking through Agoda.com, but on Hotels.com I found a higher category hotel at a lower price and took advantage of this offer. After 3 days, I canceled my accommodation on Agoda, finding it unfair to hold a double booking. I organized and paid for airport transfers and some tours with the indicated accommodation. However, five days after my booking, they inform me that the price was misstated, and that the real price is 60-70% higher. As I have already canceled the alternative accommodation, and not to complicate myself with changes to other related bookings, and since the price was still favorable, I asked them not to cancel my booking, and instead of the above mentioned 60-70%, I offer to pay 100% more than I already paid. After an additional 6 days they just cancel my reservation without apology and not referring to my proposal at all. I do understand that it is a mess right now, but this carelessness and arrogance are astounding. The slowest and by far the worst customer support I've ever contacted. A horrible experience, never again!