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Horrible experience! Avoid at all cost!
Took me 5 month to receive a refund! If you are not satisfied with the item and want to return it, you will have to ship it to China at your own cost! I payed $25 shipping to mail it back. And you cannot track the shipment once it leaves the US. Metisu representatives kept telling me for 3 months that "they are really sorry that cannot issue a refund because haven't received the return, but will refund me as soon as receive the item." What a joke!
Finally I reported them to PayPal and 2 months later received my money back with their assistance, since the dispute was resolved in my favor.
About the item quality. The dress I ordered cost $70 and exceptionally lousy quality: Cheap material that smelled like plastic and did not fit (I have a small waist but the dress was so tight I could barely breath).
Jekaterina R.'s review of Metisu earned 8 Very Helpful votes
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Hello Jekaterina,
We are deeply sorry for your inconvenience.
Please kindly understand that we don’t know why but we do not receive any return parcel from you indeed. Here are some shipping methods with tracking number available as well. We often advise our customers to choose the cheapest shipping method, which can help you save the money. However, as you are the shipper, you can choose whatever shipping method you like. If you have any questions, please feel free to contact us by contact email support@metisu.com
Sincerely