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Jeff Z.

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1 Review by Jeff

Microsoft Store

  • Microsoft Store

“30 day return policy from microsoftstore.com is a joke”
12/19/17

I bought an ASUS Zenbook and shortly after 30 days the screen developed a defect. Seven months later, the Zenbook has been returned for repair under warranty TWO times and it still has not been fixed. After pressuring ASUS for a refund, they only offered to trade me a "used" Zenbook. Not what I expected after spending good money on a new unit. Microsoft store customer support (NOT) hid behind the 30 day return policy and denided my request for refund. BAD unit ASUS ZenBook Flip UX360CA from microsoftstore.com

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