I ordered 3 framed prints and when they finally arrived, one had dents in the frame and the other two were put together so sloppy that the corners didn't line up. This wasn't a small amount, one corner was 1/4" off. I called and had to send pictures and they gave me a RMA#. I shipped them out and finally had a refund for less than a third of the total which was almost $400. I emailed them back and eventually got a second refund but not for the full cost. None of the damage was on my part or shipping, it was all them yet they won't refund me what I paid