Jeff W.

Terrible experience.
I would not use this service again.
We flew to London as a Christmas present for our daughter to see Manchester City play Brentford.
The game on the 29th was to start at 8:15pm.
After supplying hotel and arrival details to the Customer Service team, we did not hear back from a live person until a few hours before kickoff.
At 5:30pm we were informed someone would be meet us at 7pm near the Bee's Stadium Store.
The store is on the west side of the stadium far from the visitors entrance located in the northeast corner.
We reached out to the messenger numerous times without hearing back and informed him to meet us near the visitors entrance.
He arrived 15 minutes before kickoff.
He claimed he had taken the tube from central London and that his train been delayed.
We missed all the pre-game activity and the chance to see both teams warm up.
Lastly - spent $$$ for seats in the last row in back corner.