Basically, they stole my money. I ordered shoes with them for the first time but never received my product. I contacted customer service to let them know and they said they would open an investigation with the carrier. No offer to refund. No offer to replace. A week later, they got back to me and said that the "carrier said they delivered it. Take it up with them." WHAT?! Its now my problem? I have NEVER opened a complain or had this problem. They didnt care and ripped me off. AVOID!