Jeffrey S.

Level 1 Contributor

Jeffrey's Profile

Reviews 2
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280

Eyesbuydirect

“Eyebuydirect was/is a nightmare.”

2/26/19

I Already wrote a review. So I'll just say I have completed everything they asked for and they have my money and now 2 weeks later they want all the information I gave them yet again. Also no way to speak to anyone but a call center in the Philippines. And they have repeated mismanaged all of it. So disappointed.

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Eyebuydirect

Sunglasses

“Absolute nightmare”

2/26/19

I spoke to a call center over and over. They took my payment. I was waiting for weeks. I tried to contact corporate. Which is impossible. Worst experience ever. They have my money for weeks now. They did send an email on Feb 12 asking for payment. Or course I disregarded It because I new the money left my account. So they have my money and now are asking me about my "Prism" which I gave over the phone weeks. This seemed like such a great deal with great styles etc. It's a nightmare that is STILL unresolved. Sorry but I must be honest. I hate to say these things in a review. Jeff sibille

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Leo L. – Eyebuydirect Rep Over a year old

Hello Jeffrey,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day!