I purchased one shutter for my bathroom from this company and purchased the extra warranty in case the blinds were wrong from the start. The first order arrived and it was too small from the dimensions that I gave to them. Customer service helped me with the second replacement order. This order, even with the assistance of the CS rep came in too big for my window. Then, today CS said that they cannot send out a replacement and that the $267 I spent would not be refunded. I will have the payment stopped onj the VISA card and will never do business with them again.