Jeffrey M.

I just did a book project that took 3 printings and many hours of my time due to the inefficiency of shutterfly. Yes they did do it over but by the time I got the 3rd version my granddaughter had left and all the surprise was gone. I promised myself I wouldn't use you again but got a email with 5 item free offer. I should have known to delete it but didn't. It took me 4 calls to customer service to finally get it correct. When I went to checkout they were charging me shipping of 36.00 for 1 5x7 pad. 1set of 4 coasters. 1 cup and 1 deck of cards which was only 4 items not 5. And they were charging me for the cup that was to be free. I called to complain and was told that just the way it is. I told them I would never use them again after being a loyal customer and the guy said have a nice day. I only wonder how many customers they lose that way. What a way to run a company. Stay away or let the buyer beware.