Jeffrey J.

And unhappy! I had signed up with this company, months ago, and I can't remember the numerous problems I had, I think the phone didn't work, and the company never sent a replacement despite many promises, so I changed companies. I got a phone from the new company and also had problems (the axiom in life, is you get what you pay for so as the lifeline phones are free.) but that company was kind enough to send me a replacement charger. After many days with no charger coming, I called Access which had a similar name to the one I now use.

When I called, the only option you get when you have a number is the voice tree, when I put in my number, the automated voice kept saying that the number was incorrect, even though I had not finished inputting the number and thought it was because it was too slow, after three tries, the recording just hung up. After this happened twice, I had to call a third time, and just chose the selection of not having a number, and I FINALLY got an operator who could not find the number either, as it turned out I had the wrong company.

The point of this whole posting, is that this company SHOULD have an alternative if you input the wrong number or forget your number (there was NO option just to get an operator if you had a number.) Banks I use, if you don't remember your account number or soc. Sec. Number will have an option to get a live operator which this company SHOULD have, whether it will automatically transfer you, if you keep putting the wrong number or give you a selection to chose a live adviser. Although I will write the company to make it easier to deal with, so you can easily get a live adviser, I doubt that they will care, even though with their government issued phones they are GUARANTEED payment, it seems they care little about servicing those customers. If you have I Wireless owned by the same company, you might have the same treatment, so beware of this.