Jeffrey H.

We recently booked through getaroom for our first time. We were told we had a poolside room booked for us only to find out when we got there that there were none available. We ended up getting a king size room instead of the double queen we thought we were getting. But the worst part was the price. Since we prepaid (which I will never agree to again) we were unable to get the difference refunded. The hotel desk asked me who I booked through because we were paying way more than what they would charge for the poolside room that we couldn't even get. So after everything, we paid over $170 for a king bed that the hotel normally charges $104. The hotel was apologizing that they couldn't accommodate the room for us but couldn't figure out how we were able to book when all the rooms were already spoken for. All things considered we won't be using this booking site again, or staying at the same hotel, it was the filthiest place we've ever stayed.( We've stayed in many of $60 hotel rooms and been more than satisfied.) We were out of there as soon as we could in the morning. Just an overall terrible experience.