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We booked a room at the Scandic Front Hotel in Copenhagen, Denmark for three nights, August 22 - 25th, 2019. Having never been to Copenhagen nor having any familiarity with the hotel, we opted for the Free Cancellation rate, which was more expensive than the standard rate. We spent one night in the hotel. We were not happy with the room as there was a loud party going on across the street. The next morning the front desk agent accepted our check out no problem and said the booking agent would handle the refund. While it took longer than I hoped, GetARoom did refund our money for the unused nights. In the end I was satisfied with the outcome. I thank the organization for their attention to our situation.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Jeffrey,
Thank you for your patience while this issue was worked on. Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,