I ordered halo projector headlights from xtralights for my BMW. After ten days I received my order. But after unpacking it I realized that one of the headlights was broken. So I called their customer service representative. There, I talked to a gentleman who processed my request for the replacement of the damaged headlights and gave me a confirmation number. After waiting for fifteen days, I got my new halo projector. Now it was all good with the headlights but I had to wait for so many days because of their replacement process. They should improve their shipping service so that people can easily get their ordered products on time.