Jeffrey D.

Instacart is not Insta-customer service
Garbage! This is the perfect marriage of horrible customer service, high prices and lagging technology. Instacart asks you to choose a delivery time. I choose 4pm-5pm. The delivery happened at 1:50pm. That's not even in the ballpark. A rep from Instacart called to tell me the groceries were left on the front step of my apartment building. When I asked the rep for an explanation of what went wrong. He told me I should have been tracking my order through the app and that I could have told the shopper to stop... basically it was my fault. I do not have a job where I can sit on my phone just in case a shopper does not know the difference between 4pm and 1:50pm. Needless to say, I could not get any friends to grab the groceries cause we all have WFO (work from office) jobs. I was missing items when I got home and Instacart has yet to return any of my call or inquiries on what they plan to do aside from the $5 credit that is a slap in the face because it cover the delivery fee.

Try another site. I sent in a Card that was received Dec and have yet to get my check. Out of the 7 times I have contacted them on this issue, I have only received 1 email that was not computer generated asking me to confirm the address I already gave them. They use this tactic to stall and pretend they already tried to send you the check to buy them more time. Their slow nature is a tactic to get you to opt for the Amazon credit next time you trade/sell.