I've purchased many items from Daily Steals and have had good transactions and bad ones... I mainly blame myself for not researching specific items before purchasing BUT some of their items do lack the quality one would expect to see. (especially if the deal looks too good to be true) Having said that, I just had to deal with their customer service team to cancel an order on a poorly advertised laptop. Within 24 hours, I received a CLEAR response that my order has been cancelled and that they will issue a full refund in 7-10 business days. I go to the site, login to my account and voila, order cancelled... I go to paypal and the return is already being processed! Four Stars overall, I'd deal with them again BUT again, LOOK AT WHAT YOU ARE BUYING!