Jeffrey B.

I will never buy another Samsung product again. Samsung intentionally sold a phone with a manufacturing defect. Then demanded that we pay $75 to get it fixed. Hoping to reduce our loss, I paid it. Samsung then took our money, never intending to fix it, and just sent it back to us, without even looking at it.

Samsung has lied and lied and lied, over and over again, trying to justify their actions, based on a policy that had nothing to do with the problem, and that we didn't have anything to do with. SHAME ON YOU! You take my money, promise to fix and and don't even look at it.

As far as I'm concerned Samsung is just as corrupt and a thief as a guy to robs you in a dark alley.

After waiting over 3 weeks they sent a broken phone and the wrong cover. Then after weeks more of waiting they sent a replacement phone, that broke in about 15 days.

They then said that "after 2 months you must have gotten a virus", so there is nothing they can do. First, it was 2 months since we first paid for the phone. We only had it for about two weeks. However since their refund policy is 30 days from original purchase date, we were SOL.

I tried and tried to find someone to fix it. I even sent to to Samsung. They refused to work on it because it wasn't "Factory Unlocked" as Devices-now.com promised. It was just a standard after marked unlock, so they refused to even look at it.

On top of this they never answer their phones nor their chat room They will answer you e-mail, but only after about a week. Their customer service sucks.

Given the number of complaints I see here, and the fact that Devices-now.com sent us two defective phones, I don't see how it could have been anything but they sell defective phones on purpose. We are out $263 Avoid them at all costs.