I'm a LONG time user, maybe 10 years or more. And it's worked mostly great until the past year or so. Now, my client's computers won't let me log in, and LogMeIn "support" says it's not them, that it's Windows Username/password error. No, it's NOT! Since I can sit at my client's actual computer and log in just fine! It's LogMeIn that won't let me log in, but they refuse to help. I need another solution...but what?? They now own GoToMyPC!!